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11ff publishes its legal terms so you know exactly where you stand before you take any action on the platform. Access to account features, transactions and game content depends on your local law and the eligible regions we serve.
Our legal terms govern the relationship between you and 11ff across every part of the platform — account registration, session activity, wallet transactions and content access. These terms apply wherever you access the site, but whether a specific feature or transaction is available to you depends on the laws of your jurisdiction and the eligible regions we currently serve. Bangladesh members who fund accounts through Nagad, Upay or Bank Transfer will find that each payment route is subject to the same policy framework as all other account actions: your transaction records are held in your account history, and any query about a specific entry can be raised through our published support routes. We do not apply different legal standards based on which local payment method you use. If a policy change affects how your account operates, we will notify you through the contact detail on your account profile before the change takes effect. You can review the current version of these terms at any time from the legal section of the site without logging in. Where any part of our terms conflicts with applicable local law in your region, the locally applicable rule takes precedence, and we will work with you through our support channel to resolve the difference.
Not every interaction with the platform falls under the same part of our policy. Understanding which part applies to your situation helps you find the right resolution path faster. Below we set out the four main areas the legal terms address and what each one covers.
Terms governing how you create, verify and maintain your account, including login credentials, session controls and the steps shown in the account settings page. Eligibility for access depends on your local law and the regions we serve.
All wallet activity — Nagad deposits, Upay transfers, Bank Transfer entries and any withdrawal requests — falls within our transaction policy. Records are kept in your account history and available for review at any time.
Game titles from our content studios, promotional notices published in the lobby and editorial copy on the site are covered by our intellectual property and content terms. You may view and use this content for personal, non-commercial purposes only.
External services linked from our platform — including payment processors and identity verification providers — operate under their own terms. Our policy does not extend to those third parties, and we encourage you to review each provider's terms separately.
Our policy is not a one-way document. You hold specific rights over how your information is stored, how you can correct it and how you can raise concerns. If you believe a transaction record in your account history is incorrect — whether that is a Nagad deposit entry, an Upay transfer or a Bank Transfer credit — you can flag it directly through the support route published on our contact page. We will review the record against our system log and respond through the same channel. Beyond transaction queries, you can request a summary of the account data we hold, ask us to correct an inaccurate detail on your profile, or request that your account be closed if you no longer wish to use the platform. Each of these actions is handled through the same support contact, not through an automated form. We aim to acknowledge every rights request through our published contact route, and we will tell you clearly if a request falls outside what our policy allows.
Your full transaction history — Nagad, Upay, Bank Transfer and all session activity — is available in the account history tab once you are logged in. No request to support is needed to view it.
If a name, contact detail or linked payment method is recorded incorrectly on your account, contact our support team through the published route and provide the correct information for us to update.
Any question about how a specific term applies to your account can be submitted through our contact page. We respond through the same channel and will cite the relevant policy clause in our reply.
If you want your account closed, reach out through the support route. We will confirm the closure process and tell you how your remaining balance and data will be handled before any action is taken.
Every legal or policy query has a published path to resolution. We do not route policy questions through a separate department — the same support contact that handles account and payment queries can handle policy matters too. Use the route that fits your situation.
The contact page on 11ff is the primary route for all policy questions, rights requests and transaction disputes. Fill in the form with your account detail and a clear description of your query.
When you are logged in, the messaging tool in your account dashboard lets you attach a transaction reference or session record directly to your query, which speeds up the review of Nagad, Upay or Bank Transfer entries.
A published email address is available in the legal section of the site for written policy requests, including data summaries and account closure requests. This route creates a written record for both sides.
Knowing that your data and account activity are handled with care matters as much as knowing the rules themselves. Here is how we approach the four areas that affect you most directly.
We keep account and transaction data for the period required by our operational and legal obligations. When that period ends, data is deleted or anonymised. You can request details of our retention schedule through the support contact published on the site.
Login credentials, session tokens and linked payment methods — including Nagad, Upay and Bank Transfer details — are stored under access controls that limit who inside our operation can view them. We do not share your payment method details with game content studios.
Our cookie policy is published separately in the legal section. We use session cookies to keep you logged in across mobile and desktop, and analytics cookies to understand how sections of the site are used. You can manage cookie preferences from the settings link in the footer.
When our legal terms change in a way that affects your account rights or transaction conditions, we notify you at the contact detail on your account profile ahead of the change date. You do not need to monitor the legal page to stay informed.
Below are the questions we hear most often about our legal terms, your rights under them and how to act on those rights. If your question is not covered here, the published contact route on our contact page is the next step.
Access and eligibility depend on your local law and the eligible regions we serve. If you are in Bangladesh and can lawfully access the platform, our terms apply to your account, transactions and use of site content in full. Check the eligibility section of the terms for the specific conditions.
Yes. You can request a summary of the account data we hold by contacting us through the published support route or email address in the legal section. We will confirm what is held, in what form, and the retention period that applies to each category of data.
Transaction records — including Nagad deposits, Upay transfers and Bank Transfer entries — are retained for the period required by our operational obligations even after account closure. You can request a copy of your transaction history before closing, and we will provide it through the support channel.
Contact our support team through the contact page or account messaging tool and specify which detail needs correcting. We will verify the change against your account record and update it. Corrections to payment method details linked to Nagad or Upay may require brief additional verification.
Raise the question through the contact page or account messaging tool with the specific term and transaction or session reference in question. Our support team will review the relevant policy clause and respond with a clear explanation. If the matter is unresolved, we will escalate it internally and keep you informed.
Our policy covers how we handle the data we receive from payment transactions. The payment processor itself — Nagad, Upay, your bank — operates under its own terms and privacy rules. We recommend reviewing each provider's policy directly to understand how they handle data on their side.